Billing & Refund Policy

Last updated: 2026-01-26

1. Payment Processing

Traput uses Paddle as our payment processor. All payments are processed securely through Paddle's platform. Paddle is the Merchant of Record for all transactions.

2. Subscription Plans

2.1 Available Plans

| Plan | Price | Features | |------|-------|----------| | Free | $0/month | 1 project, 5 links, 1,000 clicks/month | | Indie | $7/month | 3 projects, 50 links, 10,000 clicks/month | | Pro | $19/month | 10 projects, 500 links, 100,000 clicks/month | | Agency | $99/month | 100 projects, 5,000 links, 1,000,000 clicks/month |

2.2 Billing Cycle

  • Subscriptions are billed monthly or annually
  • Annual subscriptions include a discount
  • Billing occurs on the same day each month/year

3. Payment Methods

We accept:

  • Credit and debit cards (Visa, Mastercard, American Express)
  • PayPal
  • Other methods available through Paddle in your region

4. Upgrading and Downgrading

4.1 Upgrades

  • Take effect immediately
  • Prorated charges apply for the current billing period
  • New limits are available instantly

4.2 Downgrades

  • Take effect at the end of the current billing period
  • You retain higher-tier access until then
  • If you exceed the new plan's limits, you may need to reduce usage

5. Cancellation

5.1 How to Cancel

You can cancel your subscription at any time through:

  • Dashboard settings > Billing > Cancel subscription
  • Contacting our support team

5.2 Effect of Cancellation

  • Access continues until the end of the paid period
  • Data is retained for 30 days after subscription ends
  • You can reactivate your subscription at any time

6. Refund Policy

6.1 General Policy

We offer refunds on a case-by-case basis. Generally:

  • Within 7 days of first payment: Full refund available
  • Technical issues: Pro-rated refund if we cannot resolve the issue
  • Billing errors: Full correction and refund of overcharges

6.2 Non-Refundable Cases

Refunds are typically not available for:

  • Change of mind after 7 days
  • Exceeding usage limits
  • Account termination due to Terms violation
  • Partial months of service

6.3 How to Request a Refund

Contact us at billing@traput.com with:

  • Your account email
  • Reason for refund request
  • Any relevant details

We will respond within 2 business days.

7. Failed Payments

7.1 Grace Period

If a payment fails:

  • We will retry the payment several times over 7 days
  • You will receive email notifications
  • Your service continues during the grace period

7.2 Service Suspension

If payment issues are not resolved:

  • After 7 days, your account may be downgraded to Free
  • Data is preserved but may be inaccessible if over Free limits
  • You can restore access by updating payment information

8. Taxes

  • Prices displayed may not include applicable taxes
  • Paddle handles tax collection based on your location
  • Tax invoices are available in your Paddle receipt

9. Currency

  • Prices are displayed in USD
  • Paddle may charge in your local currency
  • Exchange rates are determined by Paddle

10. Price Changes

  • We may adjust prices with 30 days' notice
  • Existing subscriptions are not affected until renewal
  • You can cancel before the new price takes effect

11. Enterprise and Custom Plans

For organizations with needs beyond our standard plans, contact us at sales@traput.com for custom pricing.

12. Contact

For billing questions or issues:

Email: billing@traput.com

Paddle Support: For payment-specific issues, you may also contact Paddle directly through the links in your purchase receipt.